Refund & Cancellation Policy

Last updated: July 11, 2026

1. Order cancellations

You can cancel an order free of charge before it has been packed for delivery. Once an order is out for delivery, it can no longer be cancelled — you may instead refuse the delivery and follow the refund process below.

2. What's eligible for a refund

We'll issue a refund or free replacement if:

• An item arrives damaged, spoiled, or below our freshness standard
• You received the wrong item
• An item was missing from your delivered order
• Your order didn't arrive within a reasonable time of the confirmed window, through no fault of your own

3. What's not eligible

• Change-of-mind requests once an order has been delivered
• Items reported more than 24 hours after delivery
• Damage caused after the order was received in good condition

4. How to request a refund

Contact us within 24 hours of delivery with your order details and, where possible, a photo of the item in question. Reach us by phone or the contact form — details below. Our team will review and confirm the outcome, typically within the same day.

5. Refund timeline & method

Approved refunds are issued to your original payment method (or as store credit, if you prefer) and are typically processed within 3–5 business days, depending on your bank or payment provider. Cash-on-delivery refunds are handled directly with our team.

6. Contact us

To request a cancellation or refund:

• Phone: 08872 893253
• Email: hello@themart.example
• Visit us: SCO 4, 5, 6, R1 Pocket, Hyde Park, DLF, New Chandigarh, Punjab 140901